Implementation Specialist

Why BoomerangFX?  

BoomerangFX is more than just a SaaS tech company – we are one of North America’s fastest-growing healthcare SaaS solutions providers offering integrated practice management software, digital marketing and e-learning solutions to the aesthetic medical industry – we serve specialized industry segments spanning dermatology, medspa, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

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Your role in a Nutshell

The Implementation Specialist will work with our clients (private medical practices) across North America to provide an exceptional experience. As a cornerstone of our organization, you will guide our clients through the seamless adoption of our BoomerangFX platform. This role also offers the opportunity to use your analytical skills to help you understand problems and effectively develop solutions, while properly uploading client data from prior client systems.

Scope of Duties

• Transform prior data into current formats to be uploaded into the BFX platform utilizing advance Ms. Excel skills.
• Data migration of existing customer records and install all necessary components.
• Providing support and resolutions for escalated system issues on new and existing clients.
• Work collaboratively with the consulting team and clients to manage the implementation of BoomerangFX solutions while meeting client timelines.
• Attain an in-depth understanding of the BoomerangFX suite, becoming a go-to expert on how our platform can revolutionize private medical practices.
• Be able to manage multiple client projects at one time.
• Stay up to date on new features and workflows within the software suite.
• Connect with new/existing clients and understand their business needs & technical queries.
• Create specialized documents (eg. Patient forms) for each client and ensure that the project team is aware of key deliverables and project milestones.

What You Offer

• 1+ years’ experience in a software implementation role
• Knowledge of the healthcare industry is an asset, such as billing, patient scheduling and EMR applications is an asset
• Proficiency in all Microsoft Office applications, with a focus on Excel and SQL database management systems.
• Positive, self-starter attitude and desire to exceed expectations at every opportunity
• High attention to detail, strong organizational skills, and a passion for delivering high-quality work
• Thrive in a fast paced, dynamic, challenging, team-oriented work environment
• Demonstrated ability to build rapport & trust with business clients & stakeholders.

Benefits

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

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If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

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