Senior Manager of Operations and HR

Why BoomerangFX?

BoomerangFX isn’t just a company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape.

With headquarters in Toronto and offices spanning the U.S. (Miami, Las Vegas), the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.
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BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.

Position Overview

Reporting to the CEO and collaborating with senior leaders across the organization, the Senior Manager of Operations and HR will oversee 30-70 concurrent projects, demonstrating exceptional time management skills to ensure seamless execution. This role involves implementing HR policies and procedures, managing general operations, and providing leadership to office employees. A results-oriented leader with strong operational expertise, problem-solving capabilities, and a deep understanding of organizational needs, the Senior Manager of Operations and HR will optimize processes and drive scalability while fostering an efficient and productive workplace.

Scope of Duties

• Operational Leadership- Oversee key operational processes across technology, marketing, recruitment, and implementation, ensuring alignment with BoomerangFX’s strategic growth objectives and global expansion plans.‍
• Budgeting and Cost Management: Work closely with finance and operations teams to define budgets, track expenses, and ensure operational efficiency within financial targets.‍
• Project Management- Manage 30-70 concurrent projects, addressing roadblocks and ensuring timely completion while providing weekly updates to senior leadership on progress, challenges, and KPIs.‍
• Process Optimization- Identify and implement improvements in operational workflows to enhance efficiency, scalability, and cross-functional collaboration.‍
• HR Policy Implementation- Develop, implement, and maintain HR policies and procedures, ensuring legal compliance across all regions of operation, including Canada, the U.S., and international markets.‍
• Payroll and Benefits Administration- Oversee payroll and benefits processes, ensuring accuracy and efficiency in delivering employee compensation and support services.‍
• Employee Relations and Support- Act as the primary contact for HR inquiries, complaints, and conflict resolution, fostering a positive and inclusive workplace culture.‍
• Performance Metrics- Develop and monitor operational dashboards and key performance indicators (KPIs) to measure progress, inform decision-making, and ensure accountability.‍
• Cross-Functional Collaboration- Partner with global teams across offices in Toronto, Miami, Las Vegas, the UK, Australia, and Barbados to align operations and resources with company objectives.Risk Management and Compliance- Identify operational and HR risks, implementing strategies to mitigate them while ensuring compliance with local and international regulations.‍
• Team Development and IPO Readiness- Foster a culture of collaboration and innovation, supporting leadership in preparing for IPO readiness by building scalable and resilient operational and HR processes.‍
• Vendor and Supplier Relationships: Build and manage relationships with key vendors and suppliers to ensure the company has the resources needed to scale operations efficiently.
  

What You Offer

• Education: Bachelor’s degree in Business, Operations Management, Human Resources, or a related field; advanced certifications or MBA preferred.
• Experience: 10+ years of leadership in operations and HR, ideally in high-growth or rapidly scaling organizations.
• Leadership: Proven ability to lead cross-functional teams, implement operational improvements, and drive organizational change with a hands-on approach.
• Project Management: 5+ years managing complex projects and day-to-day tasks, focusing on deadlines, cost efficiency, and results.
• HR Expertise: Strong knowledge of HR policies, payroll, benefits, and compliance across Canada, the U.S., and international markets.
• Communication: Excellent communication, negotiation, and presentation skills to influence leaders and engage diverse teams.
• Analytical Skills: Proficient in analyzing metrics, implementing KPIs, and driving accountability to meet goals.
• Adaptability: Resilient self-starter with a track record of solving complex problems and leading through growth and transformation.
  

Nice to Have:

• Experience in the private aesthetic industry or healthcare.
• Hubspot, Task management software/tools.
  

What is in it for you:

At BoomerangFX we provide the opportunity to thrive in a hyper-growth, game-changing environment.

• Competitive salary: $80,000-$90,000.00 per year + annual bonus
• Entrepreneurial Mindset: We believe in creating an environment that encourages ownership, innovation, and collaboration.
• Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals who are committed to mutual growth, learning, and achieving ambitious goals together.
• Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
• Rewarding Excellence: High performers are recognized and rewarded with generous incentives and advancement opportunities.
  

Job Type: Full-time, Permanent. Monday to Friday in Person in Mississauga

Flexible language requirement: French not required