Customer Success Manager, Digital Marketing

About the job

Why BoomerangFX

BoomerangFX is more than just a SaaS tech company – we are North America’s fastest growing cloud-based enterprise software and digital marketing company on a mission to transform the cosmetic, aesthetic and elective procedure industry.

Our company is well-funded by international private equity, we have a market opportunity that is rare in its scale and powered by a strong business model and an impressive leadership team consisting of executives from Silicon Valley, Digital Marketing, Fintech and leading SaaS technology startups. Trusted by a growing community of leading physician owners, our product is commercialized and delivers the only cloud-based SaaS enterprise solution with feature rich practice management dashboards, AI and integrated digital marketing tools to help our clients succeed in the marketplace.

BoomerangFX, an innovative medical software company located in Mississauga, ON, is looking for a Senior Google Ads and Facebook Ads Specialist with 5+ years of Paid Ads experience, active Google Certification(s), including some experience with Bing Ads and/or TikTok ad platforms and an interest in the cosmetic surgery industry. This is a permanent role with exciting opportunities for growth, we are expanding quickly!

Scope of Duties

• Provide ongoing account management, customer support and consulting to your portfolio of clients.
• Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
• Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
• Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
• Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.
• What you offer
• Bachelor's degree from a recognized institution.
• Experience in account management in SaaS environment preferred
• 3+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
• Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
• Able to understand private healthcare operations and workflows
• Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner

Benefits

• 15 days’ vacation per year to rest, recharge and enjoy
• Extended health care
• Onsite fitness facilities and personal training classes
• Team socials
• Dental care
• Bonus pays
• Company events (social hours, team events)

Schedule

• Monday to Friday

Supplemental pay types

• Bonus pay

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