Customer Success Manager, E Commerce
View below the job description in addition to the application form.
Why BoomerangFX?
BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.
Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.
BoomerangFX Learn is the world’s leading eLearning solution for aesthetic medicine and private pay healthcare. The only cloud-based eLearning platform with thousands of hours of lectures, clinical treatments, training material, and much more from the industry’s leading thought leaders, innovators and aesthetic pioneers.
Your Role in a Nutshell
In your role, you will work closely with our Learn Academy clients including aesthetics medical practices to optimize the value of the BoomerangFX's e-Learning platform. As the central point of contact for our customers, you are responsible for supporting our clients with book shipments, providing logins and managing the platform. Please note that this role is full time based in our offices in Mississauga, Ontario.
Scope of Duties
*Deliver continuous account management and dedicated customer support to our portfolio of eCommerce / eLearning clients.
*Facilitate the seamless onboarding process by crafting and sending personalized customer welcome emails and diligently following up on ecommerce orders.
* Manage logistics operations with precision, overseeing the efficient shipping of books purchased through our eLearning platform.
* Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
* Triage of incoming support tickets throughout the day & ensuring timely resolution.
*Address common technical issues promptly, including but not limited to password resets, login assistance, and troubleshooting basic platform functionalities to ensure uninterrupted access and smooth user experience.
What you offer
* Bachelor's degree from a recognized institution.
* Experience in account management in E-commerce preferred.
* Experience with logistics and shipping
* 3+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus.
* Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
* Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.
