Customer Success Manager - eLearn

‍Why BoomerangFX?

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX Learn is the world’s leading eLearning solution for aesthetic medicine and private pay healthcare. The only cloud-based eLearning platform with thousands of hours of lectures, clinical treatments, training material, and much more from the industry’s leading thought leaders, innovators and aesthetic pioneers.

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Your Role in a Nutshell

As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This hybrid role combines customer success, digital marketing, and operational tasks, including shipping educational materials. Ideal candidates will bring expertise in the aesthetic medical industry, CRM tools like HubSpot, and digital marketing, paired with exceptional organizational skills.

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Key Responsibilities

Customer Success Management

• Build and maintain strong relationships with Learn department clients, ensuring a seamless onboarding process and ongoing support.
• Address customer inquiries and proactively resolve issues to enhance satisfaction and retention.

Digital Marketing & CRM Management

• Execute digital marketing strategies tailored to the Learn department’s objectives.
• Manage and optimize campaigns using CRM tools such as HubSpot to drive engagement and track performance.
• Analyze customer data and marketing campaign metrics to refine strategies and improve outcomes.

Operational Support

• Coordinate the shipping and delivery of educational books and materials to clients, ensuring accuracy and timeliness.
• Support logistics and operations for the Learn department to deliver exceptional client experiences.

Collaboration & Strategy

• Partner with internal teams, including marketing and sales, to align efforts with organizational goals.
• Incorporate customer feedback to enhance Learn department offerings and processes.

What Are We Looking For?

Must-Have Skills & Experience:

• Industry Expertise: Knowledge of the medical spa, aesthetic, or private-pay healthcare sectors.
• CRM Proficiency: Hands-on experience with tools like HubSpot or other CRM platforms.
• Digital Marketing Experience: Proven ability to manage digital marketing campaigns, including email marketing, customer engagement, and data analysis.
• Customer Success: 3+ years in a customer-facing role, preferably in SaaS, healthcare, or education sectors.
• Organizational Skills: Strong attention to detail and experience managing logistical tasks such as shipping.
• Excellent communication and problem-solving abilities.

Nice-to-Have Skills:

• Knowledge of InMode products and services.
• Experience coordinating projects or initiatives across departments.
• Bachelor’s degree in Business, Marketing, or a related field.

What is in it for you:

At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off – we offer a unique opportunity to be part of a high growth, and game changing environment.

• Entrepreneurial Mindset: We believe in creating an environment that encourages ownership, innovation, and collaboration.
• Growth-Driven: We foster a collaborative culture where every team member is valued. You’ll work alongside passionate individuals who are committed to mutual growth, learning, and achieving ambitious goals together.
• Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
• High performers are celebrated and rewarded: With a results-driven culture, you’ll have opportunities to shine, grow, and reap the benefits of your contributions through generous performance-based incentives and advancement opportunities.

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If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

Job Type: Full-time, Permanent. Monday to Friday in Person in Mississauga

Pay: $60,000.00-$75,000.00 per year + annual bonus

Flexible language requirement: French not required